Frequently asked questions PCE

Frequently Asked Questions - Special Complementary Plan

R / Located at Calle 5D No. 38A-35 Edificio Vida Piso 4 -Torre 2 is called CIS VIDA, the headquarters telephone number is 5556149.

R / At the CIS VIDA headquarters you can find the following services and inquiries:

  • General medicine
  • Internist
  • Family doctor
  • Gynecology
  • Obstetrics Gynecology
  • Urology
  • Pediatrics
  • Orthopedics
  • Dermatology
  • Otorhinolaryngology
  • General Surgery
  • Psychology
  • Nutrition
  • odontology
  • Oral hygienist
  • Nursing services
  • Promotion and prevention programs
  • Taking cytologies
  • Vaccination

They are called direct access since they do not require a referral or authorization, it is only required to call to make an appointment, these consultations are at the CIS VIDA headquarters except for ophthalmology and optometry. Are:

  • General medicine
  • Internist
  • Family doctor
  • Gynecology
  • Obstetrics Gynecology
  • Urology
  • Pediatrics
  • Orthopedics
  • Psychology
  • Ophthalmology and optometry (SIGMA Clinic or Cali Ophthalmology Clinic)
  • Emergency care (EMI or Imbanaco Medical Center)

R / For appointments at the CIS VIDA headquarters the telephone number is 4853530 option 4 appointments, then option 2 supplementary plan which is the complementary plan or through the mail appointmentsplancomplementary@EPSComfenalcovalle.com.co

R / Through the same line 4853530 option 4 appointments, then option 1 appointments EPS; You can make an appointment at any EPS headquarters with basic specialties such as dentistry, general medicine, internal medicine, gynecology, pediatrics ... etc. For other specialties the line is 3690190.

R / The hours are from Monday to Friday from 8am to 1pm and from 2pm to 4pm and Saturdays from 8am to 11am

R / According to your needs, you can make a request for telephone medical advice or a home doctor visit through the EMI service on line 4853530 option 4 appointments, then option 2 supplementary plan and then option 3; or direct line EMI 6531313, if you need to attend the emergency service you should go to the Imbanaco Medical Center.

Medical services must be authorized through our Authorizations application. Login here: www.comfenalcoeps.com

R / It is found on the website and can be consulted at the following link: https://www.comfenalcovalle.com.co/salud/directorio/

R / The services that do not require authorization are the medical consultations that are carried out in the same CIS VIDA headquarters, laboratory tests, X-rays, non-obstetric ultrasound, physical, respiratory, speech, occupational therapies, non-invasive cardiology tests, audiological tests. , neurological tests, and some medications. Validate directory of specialists on the website.

R / The drugstore service for Comfenalco Valle EPS is provided by CAFAM, which has several service centers that can be consulted in the directory and has a service center for the complementary plan that is located at Carrera 38 # 54 A -41 Barrio San Fernando; and you can attend the venue you want.

Font Resize
Contrast