User service office

PQRS procedures:

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Comprehensive Care Points - PAI

  • Affiliations to the EPS - Contributory Regime and Subsidized Regime
  • Newborn bonding
  • Database update and document update
  • IPS changes
  • Inconsistencies in the affiliation and contributions, Correos to send clarifications to the Health Mailbox
  • Withdrawals due to death, Independent and EPS Beneficiaries
  • Filing of PQRS
  • Certification of affiliation, Contributions, Arrears and Disabilities
  • Verification of levels of care / Moderating fees / Copays (Level 1, 2 and 3)
  • Disabilities (Information, Filing, and / or Transcript)
  • EPS POS service authorizations (Glucometry Kit. Appointments, Exams)
  • POS medication authorizations (Event, Conditioned and controlled)
  • Renewal of expired POS and NO POS authorizations
  • NO POS service authorizations through MIPRES
  • Verification and orientation of medications and / or MIPRES Services
  • General guidance on all IPS and EPS services
PAIAddressHours of operation
Main PAI Calle 7 # 8-79 La Merced8:00 am to 4:00 pm continuous shift
Center Calle 5 # 6 -63 Tower C floor 17:30 am to 5:00 pm
LifeCalle 5 N ° 38A - 35 Ala 2 Piso 4 Ed. Vida7:30 am to 4:30 pm
NorthAvenida 3N N ° 45 - 897:00 am to 5:00 pm
SouthCarrera 64 A 12 A-1497:00 am to 5:00 pm
NortheastRace 8 N ° 52 - 1647:00 am to 5:00 pm
Rio CaucaCalle 75B No. 0 -170 CC Rio Cauca7:00 am to 5:00 pm
EMCALICalle 5 N ° 6 - 63 Tower A, 2nd floor7:00 am to 5:00 pm
JamundiRace 11 N ° 06- 267:00 am to 4:00 pm
YumboRace 6 No. 6 -597:00 am to 5:00 pm
PalmiraCarrera 30 N ° 27- 207:00 am to 5:00 pm
BuenaventuraCarrera 3B 8-47 Sector Centro7:00 am to 5:00 pm
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